Accenture AI Leaders Podcast

In this episode, we explore the front lines of the generative AI revolution in customer service. Join Sharad Sachdev, Global Lead for Gen AI-Powered Customer Experience at Accenture, and Ping Wu, CEO of Cresta, as they discuss how the shift from deterministic to agentic AI is redefining the contact center. Together, they unpack the power of a unified platform that brings AI agents, real‑time human assistance, and conversational intelligence together to transform every customer interaction.

Join us for a special Women's Month episode exploring the evolving landscape of artificial intelligence with three distinguished leaders from Accenture: Keri Smith, AI & Data Lead for Financial Services; Teresa Tung, Global Advanced Data Lead; and Alice Chen, Senior Manager in the Center for Advanced AI. Together, they discuss what it takes to scale AI beyond the pilot phase, unpack the rise of "vibe coding" and agentic AI, and share why diverse perspectives are critical to building technology that truly serves all end users.

In this episode of the AI Leaders Podcast, Andy Truscott, Global Health Technology Lead at Accenture, is joined by Simon Nazarian, Executive Vice President and Chief Digital & Technology Officer at City of Hope, for a deep, provocative conversation on what it really takes to scale AI in complex enterprises, especially in healthcare. Tune in for the full conversation!

Discover the impact of AI-powered computers in this fascinating episode with Harish Natarahjan, AI Consulting Lead for High Tech, and Prashanth Donepudi, Growth Strategy and HPI Relationship Lead at Accenture, alongside special guest Guayente Sanmartin, Senior Vice President and Division President of PS Commercial Systems at HP. Join us as we explore performance enhancements, the critical role of data privacy, and intelligent tools that boost productivity and user satisfaction.

Learn valuable insights into creating a more effective and inclusive workforce with AI in this AI Leaders Podcast episode! Keri Smith, Global Banking Data and AI Lead, sits down with David Parker, Global Financial Services Industry Chair and GMC Member at Accenture, and Susan Reid, Global Head of Talent at Morgan Stanley, to talk about how humans and digital workforces can collaborate to achieve greater results. Don't miss this engaging conversation.

Explore how artificial intelligence can drive progress on the UN Sustainable Development Goals in the Global South. Louise James, Accenture Development Partnerships Global Co-Lead at Accenture, is joined by Zameer Brey, AI Taskforce Lead at the Gates Foundation, and Suzy Madigan, formerly Responsible AI Lead at CARE International UK, to discuss the importance of locally relevant AI, the role of civil society, and real-world examples from health and education. Learn about the challenges of scaling, building skills, and ensuring AI benefits everyone.

Join Accenture's Chief AI Officer Lan Guan and Naveen Rao, Former VP of AI at Databricks, for an open and engaging conversation about the realities of scaling AI within large organizations. Hear about Databricks journey from pioneering the first AI chip company to shaping AI strategy and discover the technical hurdles and organizational complexities involved in deploying AI at scale.

In this episode of the AI Leaders Podcast, Ashwin Acharya, AI Lead for the Talent & Organization Practice, and Kent McMillan, Managing Director, Strategy at Accenture join Stan Zurkiewicz, Chairman of the Board and CEO of DEKRA, to discuss how AI is transforming large organizations. They explore AI's impact on productivity and growth, emphasizing trust, safety, sustainability, and continuous reinvention. Tune in to learn how AI can enhance customer experience and operational efficiency.

In this episode of the AI Leaders Podcast, Sen Ramani, Global Lead for Data and AI at Accenture, sits down with Sridhar Ramaswamy, CEO of Snowflake, for a dynamic conversation on the evolving role of data and AI in enterprise transformation. Together, they dive into product innovation, the rise of agentic AI, and how businesses can unlock value through reliable, scalable AI solutions.

In this thoughtful conversation, we explore the transformative role of AI in healthcare. From over a thousand FDA-approved AI-enabled medical devices to breakthroughs in medical imaging, the discussion highlights the importance of trust, transparency, and bias mitigation. Join Tracy Ring, Chief Data Officer and Global Generative AI Lead for Life Sciences; Tom Kawalec, Managing Director for Life Sciences Practice at Accenture; and Shaye Mandle, Executive Director of Digital Health Tech at AdvaMed, as they delve into AI's future in personalized care and its potential to reduce healthcare costs.

Explore how AI is reshaping the world of advertising in the latest episode of the AI Leaders Podcast, with Craig Vaughan, Managing Director, Data & AI Lead; Kevan Yalowitz, Global Industry Group Lead, Software & Platforms at Accenture and Ludovic de Valon, Director of Product Marketing at Amazon. From smarter ad campaigns and AI-powered content creation to leveling the playing field for small businesses, they dive into the game-changing opportunities AI brings to the industry. The conversation also tackles key challenges like data privacy and the importance of responsible governance.

Discover what's the latest in real-time payments, fraud, and AI in this episode of the AI Leaders Podcast with David Jones, Data & AI Lead, David DeLeon, Fraud & Financial Crime, for the Finance Risk Compliance Practice at Accenture and Steven Bufferd, Product Executive, Trust & Safety for J.P. Morgan Payments. We explore how fraud will continue to evolve, and given this, AI and innovation will be critical for mitigating risk and driving effective fraud prevention. Don't miss this insightful discussion!

Join us for an inspiring episode as we explore the journeys, leadership, and mentorship of women shaping the future of AI. Keri Smith, Global Banking Data and AI Lead, Teresa Tung, Global Data Capability Lead, and Alice Chen, Senior Manager from the AI Center at Accenture, share their personal stories and professional insights. Discover how they navigate the rapidly evolving AI landscape, break barriers, and drive innovation in the tech industry.

Unlock the power of knowledge graphs to map complex relationships across entities and data sources with Teresa Tung, Global Data Capability Lead, Tony Romito, Technology Consulting Director at Accenture, and Navin Sharma, Head of Product at Stardog. Explore how these graphs provide the contextual depth that large language models lack, enhancing decision-making and operational efficiency with a comprehensive, use-case-driven perspective.

In this episode of the AI Leaders Podcast, we delve into the transformative role of AI in education with Manish Dasaur, Chief Data & AI Officer - NA CMT at Accenture and our special guest, Vijay Gurbaxani, Director of the Center of Digital Transformation at UC Irvine. Discover how AI is seamlessly integrated into various curriculums and fields, expediting the pursuit of new knowledge, and enhancing educational methodologies. And explore the evolving landscape of the job market and the changing demands for AI proficiency among employers.

Join us for an engaging discussion on the evolution of digital journeys, the transformative role of AI, and the strategic importance of holistic approaches to create value in the financial services sector with Keri Smith, Global Banking Data and AI Lead at Accenture, and Purva Sule, banking platforms leader, ex-Northern Trust, ex-BMO, and independent startup advisor. Learn how AI technologies are being used to personalize customer interactions, improve service delivery, and drive growth.

In this insightful conversation, we explore how Gen AI, confidential computing and multi-party computation are transforming data sharing and privacy. Join Teresa Tung, Data Capability Lead at Accenture, along Raluca Ada Popa, Co-founder and President at Opaque Systems, and Rishabh Poddar, Co-founder and CTO. Discover how these technologies are breaking down barriers, fostering innovation, and creating new possibilities in data-driven industries.

In this episode of the AI Leaders Podcast, Harsha Almad, Managing Director and Global Lead of LearnVantage Academies for AI at Accenture, Girish Ganesan, Senior Vice President at S&P Global, and Kai Roemmelt, CEO of Udacity, now part of Accenture, explore how AI is transforming the workforce, the growing need for AI literacy, tailored learning programs, and how automation is reshaping job roles. Tune in to learn how organizations can prepare for rapid technological changes, foster an AI-aware culture, and build trust in AI integration to ensure workforce readiness.

Join us for an enlightening episode, where Arnab Chakraborty, Chief Responsible AI officer at Accenture, and Cathy Li, Head of AI, Data & Metaverse at the World Economic Forum, delve into the challenges of implementing responsible AI frameworks. A recent survey, conducted in collaboration with Stanford University, gathered insights from over 1,000 C-level executives across 19 industries on how they are preparing for AI regulations and future governance. Discover the key findings, the impact of emerging regulations, and the importance of industry-wide collaboration in shaping the future of technology.