AAMVAcast

In this episode, we speak with Major Connor Cardwell, Communications Commander of the Florida Highway Patrol, to discuss the Desk Trooper program and how it is helping the agency to respond to crashes more efficiently and effectively without troopers ever leaving their desks. Host: Ian Grossman Producer: Claire Jeffrey and Chelsey Hadwin Music: Gibson Arthur This episode is brought to you by CHAMP. CHAMP’s government suite modernizes DMVs with a secure, configurable platform that replaces or enhances existing systems. Say goodbye to paperwork and delays—CHAMP streamlines operations, accelerates transactions, and simplifies workflows so your team can focus on serving constituents efficiently. Learn more at CHAMPtitles.com.

In this episode, we speak with Austin Britt, Parking and Micromobility Planning Coordinator with the City of Tampa, about micromobility and what it may mean for AAMVA members. Host: Ian Grossman Producer: Claire Jeffrey and Chelsey Hadwin Music: Gibson Arthur This episode is brought to you by CHAMP. CHAMP’s government suite modernizes DMVs with a secure, configurable platform that replaces or enhances existing systems. Say goodbye to paperwork and delays—CHAMP streamlines operations, accelerates transactions, and simplifies workflows so your team can focus on serving constituents efficiently. Learn more at CHAMPtitles.com.

In this episode, we speak with Chrissy Nizer, Administrator of the Maryland MVA, and Louis Campion, President and CEO of the Maryland Motor Truck Association, looking back on the year since the Francis Scott Key Bridge collapsed, the multi-agency response to the emergency, and how it affected the transportation infrastructure in Maryland. Host: Ian Grossman Producer: Claire Jeffrey and Chelsey Hadwin Music: Gibson Arthur This episode is brought to you by CHAMP. CHAMP’s government suite modernizes DMVs with a secure, configurable platform that replaces or enhances existing systems. Say goodbye to paperwork and delays—CHAMP streamlines operations, accelerates transactions, and simplifies workflows so your team can focus on serving constituents efficiently. Learn more at CHAMPtitles.com.

In this episode, we speak with AAMVA's Jeff Oberdank and Rajesh Dharmarajan about three federal CDL rules - EEE, DACH, and NRII - their enforcement deadlines, how members are working to meet these requirements, and how AAMVA is helping. Host: Ian Grossman Producer: Claire Jeffrey and Chelsey Hadwin Music: Gibson Arthur This episode is brought to you by CHAMP. CHAMP’s government suite modernizes DMVs with a secure, configurable platform that replaces or enhances existing systems. Say goodbye to paperwork and delays—CHAMP streamlines operations, accelerates transactions, and simplifies workflows so your team can focus on serving constituents efficiently. Learn more at CHAMPtitles.com.

In this episode, we speak with Tommy Winkler from the Wisconsin DMV and Paul Steier, AAMVA Director of Vehicle Programs, about revoking the licenses of 35 Wisconsin wholesale vehicle dealers. Host: Ian Grossman Producer: Claire Jeffrey and Chelsey Hadwin Music: Gibson Arthur This episode is brought to you by CHAMP. CHAMP’s government suite modernizes DMVs with a secure, configurable platform that replaces or enhances existing systems. Say goodbye to paperwork and delays—CHAMP streamlines operations, accelerates transactions, and simplifies workflows so your team can focus on serving constituents efficiently. Learn more at CHAMPtitles.com.

In this episode, we discuss intelligent speed assistance technology and legislation with Amy Cohen and Tammy McGee from Families for Safe Streets. Host: Ian Grossman Producer: Claire Jeffrey and Chelsey Hadwin Music: Gibson Arthur This episode is brought to you by CHAMP. CHAMP’s government suite modernizes DMVs with a secure, configurable platform that replaces or enhances existing systems. Say goodbye to paperwork and delays—CHAMP streamlines operations, accelerates transactions, and simplifies workflows so your team can focus on serving constituents efficiently. Learn more at CHAMPtitles.com.

In this episode, we speak with Julian Mapes, Trooper First Class II, Georgia State Patrol, the winner of the 2024 IACP Trooper of the Year Award. Host: Ian Grossman Producer: Claire Jeffrey and Chelsey Hadwin Music: Gibson Arthur This episode is brought to you by CHAMP. CHAMP’s government suite modernizes DMVs with a secure, configurable platform that replaces or enhances existing systems. Say goodbye to paperwork and delays—CHAMP streamlines operations, accelerates transactions, and simplifies workflows so your team can focus on serving constituents efficiently. Learn more at CHAMPtitles.com.

In this episode, we speak with Kathryn Clay and Mark Muriello, our partners from the International Bridge, Tunnel and Turnpike Association (IBTTA), and AAMVA Vehicle Program Manager Marcy Coleman about the upcoming IBTTA Road Usage Charging Summit Host: Ian Grossman Producer: Claire Jeffrey and Chelsey Hadwin Music: Gibson Arthur This episode is brought to you by CHAMP. CHAMP’s government suite modernizes DMVs with a secure, configurable platform that replaces or enhances existing systems. Say goodbye to paperwork and delays—CHAMP streamlines operations, accelerates transactions, and simplifies workflows so your team can focus on serving constituents efficiently. Learn more at CHAMPtitles.com.

In this episode, we talk with Christian Jackstadt, Executive Deputy Commissioner of the New York State Department of Motor Vehicles and a member of the AAMVA International Board of Directors, about the rise in staged crashes and car insurance fraud and how DMVs can help inform the public about these scams. Host: Ian Grossman Producer: Claire Jeffrey and Chelsey Hadwin Music: Gibson Arthur This episode is brought to you by CHAMP. CHAMP’s government suite modernizes DMVs with a secure, configurable platform that replaces or enhances existing systems. Say goodbye to paperwork and delays—CHAMP streamlines operations, accelerates transactions, and simplifies workflows so your team can focus on serving constituents efficiently. Learn more at CHAMPtitles.com.

In this episode, we speak with Christine Olson, the founder of To Inform Families First (TIFF), about her efforts to add emergency contact information to DMV driver license or ID card records. Host: Ian Grossman Producer: Claire Jeffrey and Chelsey Hadwin Music: Gibson Arthur This episode is brought to you by CHAMP. CHAMP’s government suite modernizes DMVs with a secure, configurable platform that replaces or enhances existing systems. Say goodbye to paperwork and delays—CHAMP streamlines operations, accelerates transactions, and simplifies workflows so your team can focus on serving constituents efficiently. Learn more at CHAMPtitles.com.

In this episode, we speak with Sonia Huestis from the California DMV and Christine Quinn from Salesforce about how the California DMV is using AI as a tool to help plan and deliver service to customers. Host: Ian Grossman Producer: Claire Jeffrey and Chelsey Hadwin Music: Gibson Arthur This episode is brought to you by CHAMP. CHAMP’s government suite modernizes DMVs with a secure, configurable platform that replaces or enhances existing systems. Say goodbye to paperwork and delays—CHAMP streamlines operations, accelerates transactions, and simplifies workflows so your team can focus on serving constituents efficiently. Learn more at CHAMPtitles.com.

In this, our 250th episode, we revisit our number one most downloaded episode: a discussion with AAMVA's Brian Ursino and our current Chair of the AAMVA International Board of Directors, Eric Jorgensen, on our resource, What to Do and Expect When Pulled Over by Law Enforcement. Host: Ian Grossman Producer: Claire Jeffrey and Chelsey Hadwin Music: Gibson Arthur This episode is brought to you by CHAMP. CHAMP’s government suite modernizes DMVs with a secure, configurable platform that replaces or enhances existing systems. Say goodbye to paperwork and delays—CHAMP streamlines operations, accelerates transactions, and simplifies workflows so your team can focus on serving constituents efficiently. Learn more at CHAMPtitles.com.

In this episode, we speak with Kristen Shea, Senior Programs Analyst at AAMVA, about the newly published Felony Convictions and CDL Sanctions Whitepaper. Host: Ian Grossman Producer: Claire Jeffrey and Chelsey Hadwin Music: Gibson Arthur This episode is brought to you by CHAMP. CHAMP’s government suite modernizes DMVs with a secure, configurable platform that replaces or enhances existing systems. Say goodbye to paperwork and delays—CHAMP streamlines operations, accelerates transactions, and simplifies workflows so your team can focus on serving constituents efficiently. Learn more at CHAMPtitles.com.

In this episode, we speak with Angelique McClendon from the Georgia Department of Driver Services and Jessi Ross, AAMVA Program Director of Driver Programs and Services, about electronic citations. Host: Ian Grossman Producer: Claire Jeffrey and Chelsey Hadwin Music: Gibson Arthur This episode is brought to you by CHAMP. CHAMP’s government suite modernizes DMVs with a secure, configurable platform that replaces or enhances existing systems. Say goodbye to paperwork and delays—CHAMP streamlines operations, accelerates transactions, and simplifies workflows so your team can focus on serving constituents efficiently. Learn more at CHAMPtitles.com.

In this episode, we speak with Steve Gordon, Director of the California DMV, about his agency responding to customer needs in the wake of the recent wildfires. Host: Ian Grossman Producer: Claire Jeffrey and Chelsey Hadwin Music: Gibson Arthur

In this episode, we speak with the Chair of the AAMVA Board of Directors, Eric Jorgensen, to get a recap of the discussions and progress made at the February 2025 board meeting. Host: Ian Grossman Producer: Claire Jeffrey and Chelsey Hadwin Music: Gibson Arthur

In this episode, we speak with Joe Cook, Vice President of Government Relations at U-Haul, about a recent report from the company tracking moving trends and how AAMVA members can use that data. Host: Ian Grossman Producer: Claire Jeffrey and Chelsey Hadwin Music: Gibson Arthur

In this episode, we speak with Tom Foster, AAMVA Manager of Law Enforcement Programs, about the new Preventing, Detecting, and Investigating Cyber-Digital Fraud White Paper and the fight against cyber-digital fraud. Host: Ian Grossman Producer: Claire Jeffrey and Chelsey Hadwin Music: Gibson Arthur

In this Partner Spotlight episode, we speak with Beth Caro, President & CEO of the National Independent Vehicle Title Agents Association. Host: Ian Grossman Producer: Claire Jeffrey and Chelsey Hadwin Music: Gibson Arthur

In this episode, we speak with Paul Steier, AAMVA Director of Vehicle Programs, and Brenda Bohlke with the Iowa Department of Transportation, about fraudulent online vehicle dealers. Host: Ian Grossman Producer: Claire Jeffrey and Chelsey Hadwin Music: Gibson Arthur

In this episode, we learn what's new in the 2025 Fraud Detection and Remediation training from Steve Sebestyen. Host: Ian Grossman Producer: Claire Jeffrey and Chelsey Hadwin Music: Gibson Arthur

In this episode, we speak with some of AAMVA's new Vice Presidents about their work over the last year and what's ahead for 2025, featuring Patrick Fernan, Vice President of Driver Programs and Services; Pam Dsa, Vice President of Vehicle Programs and Services; Mike McCaskill, Vice President of Identity Management Programs and Services; and Brian Ursino, Vice President of Law Enforcement Programs and Services. Host: Ian Grossman Producer: Claire Jeffrey and Chelsey Hadwin Music: Gibson Arthur

In this episode, we speak with Colonel Matthew Perry with the Tennessee Highway Patrol, about interstate law enforcement efforts and recruitment. Host: Ian Grossman Producer: Claire Jeffrey and Chelsey Hadwin Music: Gibson Arthur

In this episode, we speak with Gerald Lackey, Commissioner of the Virginia Department of Motor Vehicles, about his agency's new "Perfect 10" approach to customer service and efficiency. Host: Ian Grossman Producer: Claire Jeffrey and Chelsey Hadwin Music: Gibson Arthur

In this episode, we speak with Elizabeth Soles, CEO of the Association for Driver Rehabilitation Specialists (ADED), about keeping older drivers safe on the roads. Host: Ian Grossman Producer: Claire Jeffrey and Chelsey Hadwin Music: Gibson Arthur

In this episode, we discuss strategies to reduce speeding with Keith Williams, Chief of the Enforcement and Justice Services Division at the National Highway Traffic Safety Administration. Host: Ian Grossman Producer: Claire Jeffrey and Chelsey Hadwin Music: Gibson Arthur

In this episode, we speak with Acting Chief Latrecia Littles-Floyd with the the NJ Motor Vehicle Commission about how the agency uses the Driver's License Data Verification Service and other tools to prevent fraud. Host: Ian Grossman Producer: Claire Jeffrey and Chelsey Hadwin Music: Gibson Arthur

In this episode, we speak with Yadili Okwumabua-Gbakima from Manitoba Public Insurance about strategies to promote road safety in rural communities. Host: Ian Grossman Producer: Claire Jeffrey and Chelsey Hadwin Music: Gibson Arthur

In this episode, we speak with Pong Xiong, Director of the Minnesota Driver and Vehicle Services Division, about Minnesota Department of Public Safety's AAMVA Award-winning Language Access Project. Host: Ian Grossman Producer: Claire Jeffrey and Chelsey Hadwin Music: Gibson Arthur

In this episode, we catch up with international partner Geoff Allan, Chief Executive of Austroads. Host: Ian Grossman Producer: Claire Jeffrey and Chelsey Hadwin Music: Gibson Arthur

In this episode, we welcome Melissa Gillett and Angie Pinegar with the Iowa Department of Transportation to discuss their Trailblazer Award-winning customer service training program, CARE. Host: Ian Grossman Producer: Claire Jeffrey and Chelsey Hadwin Music: Gibson Arthur

In this special episode recorded live at the 2024 AAMVA Annual International Conference, we hear a roundtable discussion on implementing the Safe Systems Approach to Roadway Safety. AAMVA President & CEO Ian Grossman moderates this discussion with Jonathan Adkins, Executive Director of the Governors Highway Safety Association; Kristina Boardman, Secretary of the Wisconsin Department of Transportation, and former Chair, AAMVA Board; Spencer R. Moore, Commissioner of the Georgia Department of Driver Services and Immediate Past Chair, AAMVA Board; and Colonel Matthew Perry with the Tennessee Highway Patrol.

In this episode, we speak with Col. Melissa Zebley, Superintendent of the Delaware State Police and the winner of the AAMVA Lifetime Achievement in Roadway Safety in Law Enforcement, about her career and work in roadway safety. Host: Ian Grossman Producer: Claire Jeffrey and Chelsey Hadwin Music: Gibson Arthur

In this episode, we speak with the winner of AAMVA's Lifetime Achievement in Roadway Safety in Motor Vehicle Administration, Firoz Mohamed, Director of Motor Vehicles with Service Alberta and Red Tape Reduction, about his more than 40 years in public service. Host: Ian Grossman Producer: Claire Jeffrey and Chelsey Hadwin Music: Gibson Arthur

In this episode, we welcome our new Chair of the AAMVA International Board of Directors, Eric Jorgensen, Director of the Arizona Motor Vehicle Division. Host: Ian Grossman Producer: Claire Jeffrey and Chelsey Hadwin Music: Gibson Arthur

In this episode, we speak with Chair of the AAMVA International Board of Directors, Spencer R. Moore, to get a sneak peak at what to expect at the 2024 AAMVA Annual International Conference and reflect as his year as Chair comes to a close. Host: Ian Grossman Producer: Claire Jeffrey and Chelsey Hadwin Music: Gibson Arthur

In this episode, we speak with Dia Gainor, Executive Director of the National Association of State EMS Officials (NASEMSO) about our shared highway safety goals. Host: Ian Grossman Producer: Claire Jeffrey and Chelsey Hadwin Music: Gibson Arthur

In this episode, we speak with Heather Butterfield and Maria Chelko with Donate Life America and DJ Jordan, a organ donation recipient, about the important role DMVs play in organ donation. Host: Ian Grossman Producer: Claire Jeffrey and Chelsey Hadwin Music: Gibson Arthur

In this episode, we speak with California DMV's Ajay Gupta about his agency's AAMVA award-winning program using AI to help with their personalized license plates. Host: Ian Grossman Producer: Claire Jeffrey and Chelsey Hadwin Music: Gibson Arthur

In this episode, we chat with Allison Fradette, President and CEO of the Canadian Council of Motor Transport Administrators (CCMTA), as she prepares for retirement. Host: Ian Grossman Producer: Claire Jeffrey and Chelsey Hadwin Music: Gibson Arthur This episode is brought to you by GET Mobile ID - the smart choice for mDL implementations. Put citizens in control with GET Mobile ID. Fully ISO compliant and UL certified for all transaction modes. Learn more at getgroupna.com.

In this episode, we welcome Katie Mueller with the National Safety Council, to discuss their "Our Driving Concern" program and roadway safety efforts. Host: Ian Grossman Producer: Claire Jeffrey and Chelsey Hadwin Music: Gibson Arthur This episode is brought to you by GET Mobile ID - the smart choice for mDL implementations. Put citizens in control with GET Mobile ID. Fully ISO compliant and UL certified for all transaction modes. Learn more at getgroupna.com.

In this episode, we speak with Trooper Steven Turner with the Florida Highway Patrol about the bravery and service that led to his selection as the IACP Trooper of the Year. Host: Ian Grossman Producer: Claire Jeffrey and Chelsey Hadwin Music: Gibson Arthur This episode is brought to you by GET Mobile ID - the smart choice for mDL implementations. Put citizens in control with GET Mobile ID. Fully ISO compliant and UL certified for all transaction modes. Learn more at getgroupna.com.

In this episode, we get a preview of what's in store at the 2024 Annual International Conference, September 24-26, in Atlanta, Georgia from AAMVA Chair Spencer R. Moore. Host: Ian Grossman Producer: Claire Jeffrey and Chelsey Hadwin Music: Gibson Arthur This episode is brought to you by GET Mobile ID - the smart choice for mDL implementations. Put citizens in control with GET Mobile ID. Fully ISO compliant and UL certified for all transaction modes. Learn more at getgroupna.com.

In this episode, we get an update on the latest Congressional activity affecting the AAMVA community from Cian Cashin, AAMVA Director of Government Affairs. Host: Ian Grossman Producer: Claire Jeffrey and Chelsey Hadwin Music: Gibson Arthur This episode is brought to you by GET Mobile ID - the smart choice for mDL implementations. Put citizens in control with GET Mobile ID. Fully ISO compliant and UL certified for all transaction modes. Learn more at getgroupna.com.

In this episode, we discuss NHTSA's National Speed Prevention Campaign with Sophie Schulman, Deputy Administrator of NHTSA. Host: Ian Grossman Producer: Claire Jeffrey and Chelsey Hadwin Music: Gibson Arthur This episode is brought to you by GET Mobile ID - the smart choice for mDL implementations. Put citizens in control with GET Mobile ID. Fully ISO compliant and UL certified for all transaction modes. Learn more at getgroupna.com.

In this episode, we talk with Linda Ford with the Virginia DMV and Steve Young with MathTech about data governance strategies. Host: Ian Grossman Producer: Claire Jeffrey and Chelsey Hadwin Music: Gibson Arthur This episode is brought to you by GET Mobile ID - the smart choice for mDL implementations. Put citizens in control with GET Mobile ID. Fully ISO compliant and UL certified for all transaction modes. Learn more at getgroupna.com.

In this episode, we speak with Shelly Mellot, Deputy Executive Director at the Texas Department of Motor Vehicles, and Amanda Collins, Director of the Consumer Relations Division at the Texas Department of Motor Vehicles, about their agency’s customer relations automation project that won the Improvement Through Efficiencies Award. Host: Ian Grossman Producer: Claire Jeffrey and Chelsey Hadwin Music: Gibson Arthur This episode is brought to you by GET Mobile ID - the smart choice for mDL implementations. Put citizens in control with GET Mobile ID. Fully ISO compliant and UL certified for all transaction modes. Learn more at getgroupna.com.

In this episode, we discuss the future of electric vehicles with Emil Nusbaum, Vice President of Strategy, Government and Regulatory Affairs at the Automotive Recyclers Association (ARA). Host: Ian Grossman Producer: Claire Jeffrey and Chelsey Hadwin Music: Gibson Arthur This episode is brought to you by GET Mobile ID - the smart choice for mDL implementations. Put citizens in control with GET Mobile ID. Fully ISO compliant and UL certified for all transaction modes. Learn more at getgroupna.com.

In this episode, we speak with Nicole Majeski, Secretary of the Delaware Department of Transportation, about the importance of work zone safety. Host: Ian Grossman Producer: Claire Jeffrey and Chelsey Hadwin Music: Gibson Arthur This episode is brought to you by GET Mobile ID - the smart choice for mDL implementations. Put citizens in control with GET Mobile ID. Fully ISO compliant and UL certified for all transaction modes. Learn more at getgroupna.com.

In this episode, we are joined by AAMVA Chair of the Board, Spencer R. Moore, to get a recap of the discussions and decisions that took place at the meeting of the AAMVA International Board of Directors. Host: Ian Grossman Producer: Claire Jeffrey and Chelsey Hadwin Music: Gibson Arthur This episode is brought to you by GET Mobile ID - the smart choice for mDL implementations. Put citizens in control with GET Mobile ID. Fully ISO compliant and UL certified for all transaction modes. Learn more at getgroupna.com.