Nurturing hospitality's greatest asset
5THWAVE - The Business of Coffee and Hospitality · World Coffee Portal
Audio is streamed directly from the publisher (media.transistor.fm) as published in their RSS feed. Play Podcasts does not host this file. Rights-holders can request removal through the copyright & takedown page.
Show Notes
On the podcast today we’re kicking off a feature on talent management to understand how the hospitality industry can protect its key asset - people.
In part one we focus on people strategy and find out how leading hospitality businesses foster a positive work culture.
In conversations with Jonathan Crookall, Chief People Officer, Costa Coffee, Brooke Gray, Director of People, Equator Coffees and Henry Ayers, Co-founder, The Gentlemen Baristas, we discuss the staffing challenges they are currently facing, what they look for in potential employees and how they keep teams motivated to deliver exceptional customer service.
Credits music: "3 Lies" by Alessia Piermarini in collaboration with The Coffee Music Project and SEB Collective
Sign up for our newsletter to receive the latest coffee news at worldcoffeeportal.com
Subscribe to 5THWAVE on Instagram @5thWaveCoffee and tell us what topics you'd like to hear