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202[Social Skills] Crucial Conversations - Patterson, Grenny | How to handle the most difficult and challenging conversations

202[Social Skills] Crucial Conversations - Patterson, Grenny | How to handle the most difficult and challenging conversations

2000 Books for Ambitious Entrepreneurs - Author Interviews and Book Summaries · Mani Vaya

August 30, 20199m 32s

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Show Notes

Big Ideas in this book summary of Crucial Conversations:

  • How to handle difficult conversations when tempers are flaring and stakes are high
  • How to handle emotionally charged situations
  • How to make it safe to talk about anything
  • How to be persuasive and not abrasive

Lists of 10 Best books: https://www.10books.org

3 Bonus Ideas from Crucial Conversations: https://www.2000books.com/summary