#009 Under-Servicing: Efficiency win or retention risk?

Everyone talks about over-servicing in agencies. But what about the opposite? In this episode, Gareth and Alfie unpack the much less discussed and potentially more dangerous issue of under-servicing.If your margins look great…If your retainers are highly profitable…If clients seem “happy”…Is that actually a sign everything’s working? Or is it a hidden risk waiting to surface?