Season 1 · Episode 127
The Future Of Customer Experience
ReThink Productivity Podcast · ReThink Productivity
April 2, 202332m 9s
Show Notes
Simon Fraser Vice President of CX Strategy at InMoment returns to the Podcast to talk about the future of customer experience (CX)
He discusses with Simon:
- Why are you asking for customer feedback?
- Chat GPT
- Supervised Machine Learning & AI
- Tailored feedback modelling
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